Last updated: [DATE]
These Terms and Conditions (“Terms”) govern your purchase of and access to online courses and related materials offered through rickolderman.com (“the Site”). By purchasing or enrolling in a course, you agree to these Terms. If you do not agree, please do not purchase or enrol.
1. Who we are
The Site is operated by [LEGAL NAME / BUSINESS NAME] (“we”, “us”, “our”), [BUSINESS ADDRESS]. You can contact us at [SUPPORT EMAIL].
2. What you are buying
Our courses are digital educational products delivered online. A course may include video lectures, written lessons, downloadable PDF materials, quizzes, assessments and, where offered, a certificate of completion.
Course contents, structure and supporting materials are described on the relevant course page at the time of purchase. We may update, improve or reorganise course content over time. Material changes will not reduce the substance of what you purchased.
3. Enrolment and your account
An account is created for you when you complete a purchase. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.
Enrolment is personal to you. Accounts are for a single named user and may not be shared, transferred, resold or used by more than one person. We may suspend or terminate access where we reasonably believe an account is being shared or otherwise misused.
4. Pricing and payment
All prices are listed in [CURRENCY] and are exclusive of any taxes that may apply in your jurisdiction. You are responsible for any taxes, duties, bank charges or currency conversion fees applied by your payment provider.
Payments are processed by third-party payment providers. We do not receive or store your full card details. Access is granted once payment is confirmed.
We may change course pricing at any time. Changes do not affect purchases already completed.
5. Refunds
We offer a [NUMBER]-day refund period from the date of purchase. To request a refund, email [SUPPORT EMAIL] within that period with your order number.
Refunds are not available where you have completed more than [PERCENTAGE]% of the course content, downloaded a substantial portion of the accompanying PDF materials, or been issued a certificate of completion.
Approved refunds are returned to the original payment method within [NUMBER] business days. Access to the course ends when a refund is issued.
Nothing in this section limits any statutory rights you have under the consumer protection laws of your country of residence.
6. Digital content and immediate access
Because our courses are digital content made available immediately on purchase, where you are a consumer with a statutory cancellation or withdrawal right, you expressly consent to receiving access immediately and acknowledge that you lose that cancellation right once access begins, except as provided in the refund policy above.
7. Access period
Unless stated otherwise on the course page, enrolment provides access for [ACCESS PERIOD — e.g. “12 months from the date of purchase” or “the lifetime of the course”].
We aim to keep courses continuously available but cannot guarantee uninterrupted access. If we retire a course permanently, we will give reasonable notice so you can download any materials you are entitled to keep.
8. Intellectual property and permitted use
All course content — including video, text, images, PDF books, worksheets, assessment tools and quiz material — is protected by copyright and remains our property or that of our licensors.
You are granted a limited, personal, non-exclusive, non-transferable licence to access the content for your own professional education and clinical practice.
You may not: reproduce, republish, redistribute or resell the content; share your login with others; record, screen-capture or download video content; upload materials to file-sharing services or other platforms; use the content to create a competing course or training programme; or remove any copyright or attribution notices.
Downloadable PDF materials are provided for your personal reference only and remain subject to these restrictions.
9. Educational purpose and professional responsibility
Our courses are educational and are intended for licensed healthcare professionals, students in relevant professional training, and others with appropriate background knowledge.
The content is provided for general educational purposes. It is not medical advice, does not constitute a diagnosis or treatment plan for any individual, and is not a substitute for your own clinical judgement, professional training, or applicable practice standards.
No practitioner-patient relationship is created between you and us, or between us and anyone you treat, by your use of the Site or its content.
You remain solely responsible for your clinical decisions, for practising within your scope of practice and licensure, for complying with the laws and professional regulations of your jurisdiction, and for maintaining your own professional indemnity insurance.
Any evaluation tools, assessment forms or protocols provided are aids to reasoning only. They do not replace individual patient assessment.
10. Certificates and continuing education
Where a certificate of completion is issued, it confirms only that you completed the course requirements. Unless expressly stated on the course page, our courses are not accredited for continuing education or professional development credit. It is your responsibility to confirm whether a course is recognised by your licensing or regulatory body.
11. Acceptable use
You agree not to attempt to gain unauthorised access to the Site or any part of it, interfere with its operation, use automated tools to extract content, or engage in abusive or harassing conduct toward staff or other students.
We may suspend or terminate access, without refund, for material breach of these Terms.
12. Limitation of liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, data or goodwill, arising from your use of the Site or its content.
Our total aggregate liability arising out of or in connection with your purchase is limited to the amount you paid for the course in question.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded.
13. Privacy
Our handling of your personal information is described in our Privacy Policy, which forms part of these Terms.
14. Changes to these Terms
We may update these Terms from time to time. The version in force at the time of your purchase governs that purchase. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
15. Governing law
These Terms are governed by the laws of [STATE / COUNTRY], and the courts of [JURISDICTION] have exclusive jurisdiction over any dispute, without prejudice to any mandatory consumer protections available to you in your country of residence.
16. Contact
Questions about these Terms, your enrolment, or a refund request can be sent to [SUPPORT EMAIL]. We aim to respond within [NUMBER] business days.